Please do read the important information below relating to your appointment and contact us as soon as possible with any queries.
Finding Us.
The clinic’s address is Lucia Medical Aesthectics, 25 Westbury Road, Westgate-On-Sea, Kent, CT8 8QX.
Please feel free to park directly outside if spaces allow, if not there are 1 hour spaces on the main Westgate-On-Sea high street, on the other side of the train station or residential parking in the surrounding roads.
Please give us a call on 01843 639861 or 07468526494 if you get lost or have any problems finding us.
Deposits/ cancellations.
Please refer to our deposit/ cancellation policy and note that the £30 deposit will need to be retained if we do not receive 48 hours’ notice to cancel or reschedule an appointment. We will always do our best to accommodate any requests and appreciate that circumstances can arise outside of your control, last minute, that cannot be avoided, however last-minute no shows or cancellations cost us a considerable amount of money in unused product and wages/time, so we have had to be quite strict with this policy.
Your appointment.
If you are a new customer or have not been to the clinic for at least 6 months, then please arrive 10 minutes prior to your appointment time to complete forms in the reception waiting area. Please read your information leaflets that you will receive via email before any treatment appointment and inform us if you do not receive these and we can ensure they are sent over.
Common points that are overlooked and could affect your appointment include; being on antibiotics, having dental treatment booked close to dermal filler appointments, going on holiday close to having treatment, having other treatments with other practitioners such as laser/ semipermanent tattooing.
Please check with us as soon as possible if you think any of these, or others (see info leaflets) could apply to you and may affect whether you can have treatment or not.
If you are unable to have treatment due to this, the cancellation / deposit policy will apply.
Please try to come to your appointments, MAKEUP FREE, as we do not allow time to remove makeup in your appointments. You are always welcome to arrive 10 minutes early to remove makeup- there is always makeup remover available in the customer toilet for this. We would really appreciate this as it not only reduces the risk of infection (from injections where makeup could contaminate through the skin), but also helps to ensure we are not running late for the next customer.
It is preferable that you attend appointments alone, to save on space in the clinic and also to reduce anxieties for yourself and other customers. Please kindly inform us beforehand if you are planning on bringing anyone along with you so that we can check whether there will be enough space and chairs.
We do not permit children in the clinic, but of course sometimes you will need to bring them along. This would need to be agreed on an individual basis prior to appointments with Managing Director Lucia and will depend upon each individuals’ circumstances, so please give us a call or text before to confirm.
No children however are allowed within the clinic treatment rooms at any time.
Animals must not enter the clinic unless for health / assistance in which case we ask that this be discussed prior to your appointment.
Our practitioners will take photographs pre and post-treatment for your clinical record. These images are kept private and are for record keeping purposed only and in line with legislation.
We do not offer refunds on any products purchased. However, if you change your mind about a product and let us know within 14 days of purchase, we would be happy to exchange this for another product. This does not apply to products which have been used or opened.
And lastly, we look forward to welcoming you to the clinic! We pride ourselves on being kind, caring and non-judgmental. We understand that visiting clinics can be daunting and make people feel anxious so please be assured we will do all we can to help you to have a positive experience.
Terms and Conditions
By using this website, you agree to comply with the following terms and conditions of use. Our terms and conditions along with our privacy policy dictate the relationship between Lucia Medical Aesthetics Ltd and you in relation to this website.
Should you disagree with our terms and conditions, please desist from using our website immediately.
The term ‘Lucia Medical Aesthetics Ltd’ or ‘us’ or ‘we’ refers to the owner of the website, and our registered office. ‘You’ relates to the visitor or user of our website.
By using this site, you agree to the following terms of use:
– All information and content listed on this website is for general information use only. It is subject to change at any given time without prior notice.
– We use cookies on this website to monitor the browsing preferences of visitors/users. If you agree to cookies being stored, the information may be stored by our company for external third-party use.
– We or any related third parties do not give any guarantee or warranty with regards to the performance, exactness, accuracy, appropriateness of the resources or materials offered on this website for any specific reason.
By using this website, you accept that materials and information may occasionally be inaccurate or contain errors of which we exclude liability for said errors or inaccuracies to the fullest extent permitted by law.
By using materials or information sourced from this website will be at your risk for which VIVA Aesthetics Ltd is not liable. It will be your responsibility to make sure that information, services, products offered by Lucia Medical Aesthetics Ltd via our website meets your needs.
All materials on this website are either owned or licensed to Lucia Medical Aesthetics Ltd. Said materials includes but is not limited to graphics, appearance, design, and layout. Reproduction of said materials is strictly prohibited unless this is in relation with a notice of copyright that forms part of these terms and conditions.
All trademarks that are reproduced in/on this website, which are not the property of Lucia Medical Aesthetics Ltd, or licensed to the operator, are acknowledged on the website. Any unauthorised use of this website may be a criminal offence and/or may give claim for damages.
At Lucia Medical Aesthetics Ltd, we may place external third-party links on our website which are provided for the convenience and benefit of the user. Said links does not show an endorsement of THE BUSINESS of said website(s). We do not accept responsibility for the content of these third-party linked website(s).
Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.
