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Deposit & Cancellation Policy

(Effective March 2026)

We always aim to be as accommodating as possible for our clients. However, due to the high demand for our treatments, we operate a formal Deposit and Cancellation Policy.

We respect that your time is valuable and appreciate your understanding that ours is too. Short-notice cancellations, rescheduling, or missed appointments prevent us from offering that time to other clients.

While we understand that unavoidable circumstances can arise, it is often difficult to fill appointments within 48 hours. For this reason, we have implemented a 48-hour cancellation policy.

Deposits

  • A £30 deposit is required when booking any treatment.
  • Deposits are not required for review appointments.
  • This will be deducted from the cost of your treatment.
  • Appointments are not confirmed until the deposit is received.
  • Deposits can be paid:
    • Online at the final stage of booking
    • Via bank transfer (details below)
    • Over the phone by card through reception

Bank Transfer Details
Lucia Adsett Skin Health Ltd
Sort Code: 04-03-33
Account Number: 12904136

Cancellations & Refunds

  • More than 48 hours’ notice:
    Your deposit will be refunded or carried forward to a future appointment.
  • Less than 48 hours’ notice / non-attendance:
    Your deposit will be retained, or a session will be deducted from prepaid treatment courses.

Appointment Reminders
We send text reminders at least 48 hours before your appointment where possible. However, as this cannot always be guaranteed, clients should not rely solely on reminders.

How to Cancel

The sooner you notify us, the more likely we can offer your appointment to another client and avoid retaining your deposit.

We appreciate your understanding and look forward to welcoming you to the clinic.